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Everything you need for a perfect day out

We go beyond shopping to provide a seamless and enjoyable experience for every guest.

Guest Services

Whether you need help finding directions or simply have a question, our Guest Service team is here for you.

Discover our services

Parking services for a hassle-free arrival

Free Parking spaces

There are 1,500 parking spaces around the Centre. Disabled parking spaces are available in the car parks Nord 1, Ost and West.

Electric car charging

Our charging points units are now available and can be found located on parking lot east. Parking is free. For our sporty guests, there are e-bike changing stations in the east parking lot. 

Bike-Sharing

Renting a bike is quick and easy with the public bike rental system in Ochtrup! Register online at www.donkey.bike or download the donkey.bike-app directly to your smartphone. Directly to and from from the rental bases at Ochtrup train station and the Designer Outlet Center eastern entrance.

Group Visit

We offer special advantages for groups of 15 or more arriving by coach. Each group member will receive a Fashion Passport (offering 10% additional discount off the outlet price on select items, in selected stores). For the tour guide and bus driver, we offer a lunch voucher, and the coach parking is for free.

Accessibility services designed to support guests with mobility needs

Disabled Access

The Centre is equipped with accessable toilets and dedicated facilities for wheelchair users. You can borrow a wheelchair from Guest Service for free (a deposit is required).

Seating

Shopping can be tiring, therefore we offer benches and seating areas throughout the centre where you can relax and recharge. Some spots are even covered and heated.

Step-free access

The centre is wheelchair-friendly and mostly on one level. Ramps and elevators provide access to higher areas, with step-free entrances, wide aisles, and plenty of space throughout.

Mobility aid rentals

Wheelchairs are available to hire for free during your visit to the centre. A deposit is required.

Services the whole family will love

Kids Cabs

A shopping trip with our Kids Cabs is a real adventure for the little ones. The small cars can be hired from Guest Services for only €3/day (with a deposit). Children aged 12 months and up and at least 80 cm tall can use our cabs.

Kids Play area

Our ever popular Kletterburg is open for our younger shoppers to play and have fun. The indoor children's play area is perfect for climbing, balancing, swinging and sliding. In our large play paradise, children between the ages of 4 and 10 can let off steam under the supervision of trained staff, while you shop and stroll through the center in peace.

Baby change

Most of our Restrooms are equipped with baby changing facilities. And at our Guest Service you will find a breastfeeding room where mothers can take care of our youngest guests comfortably and in complete peace. The toilet facilities near Sigikid also have another breastfeeding option.

Dog friendly

Your four-legged friends are also welcome in the Designer Outlet Ochtrup. Dogs must be kept on a leash at all times. Please note that there are stores and restaurants within the center that might apply a no-entry policy.
We reccomend our dog buggies for smaller dogs. These can be borrowed for free from Guest Service in exchange for a deposit.

Shopping made easier with convenient services designed for you

Gift Card

Giving the perfect gift has never been easier, choose from our range of Gift Card options that work for you and your loved ones.

Locker

Store your valuables safely in a locker. These are available at Guest Service free of charge.

McArthurGlen Loyalty Club

Join the McArthurGlen Loyalty Club and you will get a one-time 10% discount.

Recycle your fashion

All clothing items are welcome and, as a thank you from us for your donation, you will receive a 10% discount voucher to use at participating stores.

Visitor amenities to keep you connected and comfortable

Free wi-fi

You can browse the internet free of charge throughout the Centre, with the “_Ochtrup Free WiFi” network. Register to start browsing freely.

Lost & Found

If you have found or lost something, please contact our Guest Services directly. They will store lost and found items.

Portable phone charging

Please ask the Guest Services Team if you need to charge your phone.

Umbrellas

Umbrellas are available free of charge for the duration of your visit. Available at the East entrance or from Guest Service.

Recycle Your Fashion

Give your old clothes a new life.

All clothing items are welcome and, as a thank you from us for your donation, you will receive a 10% discount voucher to use at participating stores.

Thinking of visiting us?

We can help with directions, information about how to get here with private and public transport options, and details about our opening times.